Terms And Conditions

REAL GRAPES (“Real Grapes” “we” “us”) website(s) (our “Site” or “Sites”) and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the “Terms and Conditions”). Please read the terms and conditions carefully before placing any orders on www.realgrapes.com/co.uk. We recommend you should keep a copy of the terms and conditions for future reference.

REGISTRATION

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address [email protected] We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify REAL GRAPES immediately of any breach of security or unauthorized use of your account.

Please refer to our Privacy Policy for information about how we use your data.

ELIGIBILITY TO PURCHASE

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the REAL GRAPES terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to REAL GRAPES, whose applications are acceptable to REAL GRAPES and who have authorized REAL GRAPES to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, REAL GRAPES reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where REAL GRAPES feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.

ORDERING

We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

Our website includes systems to check your order against the delivery but we cannot guarantee the availability or otherwise of any product. In the event that a product is unavailable when you place your order, we shall contact you to arrange a replacement or another acceptable arrangement for the completion of your order.

The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.

We reserve the right not to accept any order.

All goods are offered subject to availability. We cannot guarantee the availability of specific vintages.
Products sold to trade customers are only for resale within the EEA.

PRICING POLICY

Prices shown on the Site are in GBP or Euros and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable, as indicated in the top left hand corner of the Site.

All prices and offers remain valid as advertised from time to time. The GBP or Euros price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.

From time to time, prices are subject to change in response to currency exchange rate changes,markdowns and other commercial factors.The price applicable to your order will be the price current at the time your order is accepted.

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Real Grapes will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Real Grapes.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

PAYMENT

We accept PayPal (Visa, MasterCard, Maestro cards) site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to REAL GRAPES. Payment will be debited and cleared from your account upon dispatch of your order by REAL GRAPES. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to REAL GRAPES, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Datacash, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered REAL GRAPES user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, REAL GRAPES uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

DELIVERY 

The delivery periods stated for the products start on the day following the day the contract is concluded or, for PayPal payments and bank transfers, the date when the Customer issues his payment instructions to his payment service provider. Delivery takes place within the specified delivery time. If the final date of delivery falls on a Saturday, Sunday or, at the place of delivery, an officially recognised bank holiday, the next working day replaces this day.

The delivery for all destinations specified is extended by 3-5 working days; in all other cases by 10 working days.

DELIVERY CHARGES 

Shipping cost is calculated based on the distance of the order. To view the shipping  cost visit the checkout button.

PROMOTION CODES

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

REFUND POLICY 

Refunds can only be given in accordance with your legal rights. For example, if the wine you’ve ordered isn’t of satisfactory quality or as described.

If you’d like to speak to us about your wine please contact us.

COMPLAINTS

If you have a complaint about us email [email protected] giving full details including date of purchase and order reference number where applicable and your full name and address and contact details.

COMPANY INFORMATION

REGISTERED OFFICE

59-60 The Market Square,
London,
United Kingdom,
N9 0TZ

VAT REGISTRATION NUMBER
GB 27186992

COMPANY NUMBER
09785834

REGISTERED
England & Wales